Shipping policy

  1. DELIVERY

7.1 Home Barista uses Delivery Agents to deliver your Goods. You agree to your details including your Delivery Address to be supplied to the Delivery Agent for the purpose of delivering your Goods.

7.2 You should refer to the Shipping & Returns section of the website for the applicable Delivery Fee for the Goods.

7.3 Indicative delivery time frames are set out in the Shipping & Returns section of the Website.

7.4 You acknowledge and agree that notwithstanding anything else stated on the Website:

  1. a) Home Barista cannot guarantee that delivery will occur in the stated delivery time frames;
  2. b) delivery time frames may change from time to time due to unforeseen circumstances; and
  3. c) except where required by applicable law, Home Barista is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.

7.5 Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit a separate Order for Goods where you require multiple delivery destinations.

7.6 If we are unable to deliver your Goods to the Delivery Address due to the size of the package or because there are restrictions on access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you to collect the Goods from a local Australia Post office. It is your responsibility to follow the instructions stated on the calling card.

7.7 Where you do not collect your Goods from the Australia Post office within 10 working days of a failed delivery, you must contact our Customer Service Center on 1800 771 784 or email us for further information with respect to claiming your Order. If Goods are required to be redelivered, you may be required to pay any associated fees for redelivery.

7.8 Upon delivery, you must inspect your Goods and check that the Goods delivered match your Order. If there is obvious damage to the Goods due to transit, you must contact our Customer Service Center as soon as practicable on 1800 771 784 or email us via the Customer Service section of this website. If the Goods are not as ordered, you may return the Goods to us in accordance with the Returns Policy. If Goods are missing from your Order, you may call our Customer Service Center, or return the Order in accordance with the Returns Policy. You must let us know about any damaged, missing and incorrect Goods as soon as possible. Any Goods replaced under the Returns Policy due to being faulty, damaged, or incorrect will be delivered to you free of charge.